Shop Policies

Gem’s policies should provide you with clear expectations.

Contact me if you need clarification on Augmented Gem’s policies.



  • PayPal. You may also use direct checkout on Etsy.
  • Cash and credit cards are accepted in person.

 Sales Tax:

  • Augmented Gem Jewelry is a HST registrant.
  • Sales tax (GST/HST) will be charged on sales shipped to a location within Canada.

Custom Orders:

  • Custom orders require a non-refundable down payment before designing can begin.
  • Total pricing will be based on a design fee, plus materials & time.
  • Client will get progress photo updates of the design process.
  • Returns are not accepted on custom orders.

Shipping and Handling:

  • Orders ship flat rate with Canada Post. One price no matter how many pieces to your order.
  • Packages are sent fairly quickly and also include tracking with insurance coverage.
  • Any additional fees such as taxes, duty, or return postage are the clients responsibility.

Local Pickups:

  • Pre-arranged local pickups are available for upper Stoney Creek.
  • Please request a coupon code if you’re committing to a pickup order (L8J).
    • Must enter coupon code at checkout, otherwise your order may be delivered as charged.

Augmented Gem Jewelry Boxes

Shipping Processes:

  • Purchases ship in an abstract painted jewelry box, or a black velveteen pouch, sent in bubble envelopes.
  • Parcels ship out fairly quick around here. Often within 24 hours of payment clearing.
  • Please recognize that border processing can and likely will affect processing times.

Shipping Jurisdiction:

  • Augmented Gem Jewelry ships within Canada and USA, with the exception to California and air stage (extremely remote) areas.


  • Clients have 30 days from the time jewelry was sent out to notify of issue.
  • Due to their personal nature, earrings + hair accessories are non-returnable.
  • Custom accessories and custom design fees are non-refundable.
  • Client is responsible for the return shipping process.
  • Money paid out (less shipping fees) will be refunded upon receipt of accessories in agreed upon condition.

Additional FAQS:

  • Materials have not been tested.
  • Accessories are not for children.
  • Home office is located in Upper Stoney Creek (Hamilton, Ontario).
    • Appointments are necessary.
    • My home is pet friendly. Two Rottweilers and a house cat keep me company.

Please Note: Your satisfaction is my top priority. Feel free to contact me about these policies. Please let me know if you are not happy after receiving your newest Gem order, or if your accessories ever need an adjustment or repair.