AGJ store policies should provide clients with clear expectations.
Let me know if you are in need of any assistance or clarification on Augmented Gem Jewelry’s policies.
- Jewelry may be purchased online at AugmentedGem.Etsy.com and AugmentedGem.com.
- Pieces may also be purchased in person at local events.
- PayPal. You may also use direct checkout on Etsy.
- Both cash and credit cards are accepted in person.
- Augmented Gem Jewelry is a HST registrant.
- Sales tax (GST/HST) will be charged on all sales shipped to a location within Canada.
- Custom orders require a non-refundable down payment before designing can begin.
- Total pricing will be based on the design fee, materials, and time required.
- Plus shipping and tax if required.
- Balance remaining is due before jewelry can be shipped.
- Returns are not accepted on custom orders.
Shipping and Handling Fees:
- Shipping is with Canada Post, and flat rate shipping fees are in effect.
- Packages are sent fairly quickly and include tracking and coverage.
- Flat rate means you may purchase many items for one expected shipping fee.
- Request a coupon code for Stoney Creek (L8J) pickup to come get your jewelry.
- Must enter coupon code at checkout, otherwise the shipment will be sent.
- Any additional fees such as taxes, duty, or return postage are the clients responsibility.
- Purchases ship in cotton filled jewelry boxes, or black velveteen pouches, placed in a bubble envelope.
- Parcels ship out fairly quick around here. Often within 24 hours of payment clearing.
- Please recognize that border processing can and likely will affect processing times.
- Flat rate excludes isolated areas, aka air stage.
- Orders made to California will be cancelled.
- Augmented Gem Jewelry does not sell outside of Canada and USA
- Clients have 30 days from the time jewelry was sent out to notify of issue.
- Earrings + hair accessories are not returnable, due to their personal nature.
- Custom ordered jewelry, as well a custom design fees, are non-refundable.
- Client is responsible for the return shipping process.
- Shipping fees are non-refundable, unless I was at fault.
- Money paid out (less shipping fees) will be refunded upon receipt of jewelry in agreed upon condition.
- Materials have not been tested. Jewelry is not intended for children.
- My home is pet friendly. Two Rottweilers and a house cat are my company.
- Home office is located in Upper Stoney Creek (Hamilton, Ontario).
- Appointments are necessary, and must be prearranged and agreed upon.
Please Note: Your satisfaction is my top priority. Don’t hesitate to contact me about these policies, and please let me know if you are not happy after receiving your newest AGJ piece, or if your jewelry ever needs repair.