Gem’s policies should provide clients with clear expectations.
Let me know if you are in need of any clarification on Augmented Gem Jewelry’s policies.
- Jewelry may be purchased online at AugmentedGem.Etsy.com and AugmentedGem.com.
- Pieces may be purchased locally (Stoney Creek) and at events.
- PayPal. You may also use direct checkout on Etsy.
- Cash and credit cards are accepted in person.
- Augmented Gem Jewelry is a HST registrant. Sorry about that folks.
- Sales tax (GST/HST) will be charged on sales shipped to a location within Canada.
- Custom orders require a non-refundable down payment before designing can begin.
- Total pricing will be based on the design fee, plus materials & time.
- Returns are not accepted on custom orders.
Shipping and Handling:
- Orders ship flat rate with Canada Post. One price no matter how many pieces to your order.
- Packages are sent fairly quickly and also include tracking with insurance coverage.
- Any additional fees such as taxes, duty, or return postage are the clients responsibility.
- Local pickup is available.
- Request a coupon code for Stoney Creek (L8J) to pick up.
- Must enter coupon code at checkout, otherwise your purchase will be delivered as charged.
- Purchases ship in cotton filled jewelry boxes, or black velveteen pouches, within bubble envelope.
- Parcels ship out fairly quick around here. Often within 24 hours of payment clearing.
- Please recognize that border processing can and likely will affect processing times.
- Augmented Gem Jewelry ships within Canada and USA, with the exception to California and air stage (extremely remote) areas.
- Clients have 30 days from the time jewelry was sent out to notify of issue.
- Due to their personal nature, earrings + hair accessories are non-returnable.
- Custom accessories and custom design fees are non-refundable.
- Client is responsible for the return shipping process.
- Money paid out (less shipping fees) will be refunded upon receipt of accessories in agreed upon condition.
- Materials have not been tested.
- Accessories are not for children.
- Home office is located in Upper Stoney Creek (Hamilton, Ontario).
- Appointments are necessary.
- My home is pet friendly. Two Rottweilers and a house cat keep me company.
Please Note: Your satisfaction is my top priority. Don’t hesitate to contact me about these policies. Please let me know if you are not happy after receiving your newest Gem order, or if your accessories ever need adjustment or repair.